Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Molecubes Support

UPDATE – Changes to Communication Channels

Dear Customer,

We would like to inform you that, as part of our ongoing efforts to improve CUBES support services and collaboration across Bruker, our support email address will change effective April 27, 2026.

From that date onwards, please contact us using the email address corresponding to your region:

Americas
CustomerSupport.BBIO.AMER@bruker.com

Europe, the Middle East, and Africa
CustomerSupport.BBIO.EIMEA@bruker.com

Asia
CustomerSupport.BBIO.APAC@bruker.com

We would appreciate it if you could share this information with all relevant members of your team.

To help us provide you with timely and efficient support, please remember to clearly identify your product line (Cubes), instrument (serial number), institution or organization and include all relevant information, such as your remote access solution and any supporting files.

We look forward to continuing to support you.

Kind regards,
The CUBES Team

  1. Molecubes Support
  2. Molecubes Support

Application Support

Required fields are marked with an asterisk*
, multiple selections available,
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"948991dbf44b28e80f2fe2224a058382f6892051_lout","branding":{"id":"7","key":"support","name":"Molecubes Support","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6849e7f0-8a2b-469f-b55d-fe4e6dd3f58c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTI5MTk2ZS0xOWQ3LTQyODUtYTVjZS0zMWM3NzIzOTFhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY4NDllN2YwLThhMmItNDY5Zi1iNTVkLWZlNGU2ZGQzZjU4YyI6WyJyZWFkIl19LCJleHAiOjE3ODg4MDQ0NjQsIm5iZiI6MTc4ODgwMzg2NH0.lMRCj0um4o8a5Jsf_RI28nl8gPH_Qqi5ke076JiT1tQ&client=c129196e-19d7-4285-a5ce-31c772391a0a&mode=fit","logoId":"6849e7f0-8a2b-469f-b55d-fe4e6dd3f58c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Molecubes support portal","sharedPortalName":"Molecubes Support","userInitialAnnouncementHeader":"UPDATE – Changes to Communication Channels","userInitialAnnouncementMessageWiki":"<p>Dear Customer,</p>\n<p>We want to inform you that, as part of our ongoing efforts to improve our support services and collaboration across Bruker, our support email address will change effective April 27, 2026.</p>\n<p>From that date onwards, please contact us using the email address corresponding to your region:</p>\n<p>Americas<br> CustomerSupport.BBIO.AMER@bruker.com</p>\n<p>Europe, India, the Middle East, and Africa<br> CustomerSupport.BBIO.EIMEA@bruker.com</p>\n<p>Asia<br> CustomerSupport.BBIO.APAC@bruker.com</p>\n<p>If you have any questions related to application support, please feel free to contact us at applications.nmi@bruker.com.</p>\n<p>To help us provide you with timely and efficient support, please remember to clearly identify your product line (Cubes), instrument (serial number), institution or organization and include all relevant information, such as your remote access solution and any supporting files.</p>\n<p>We look forward to continuing to support you.</p>\n<p>Kind regards,<br> The CUBES Team</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Molecubes support portal","sharedPortalName":"Molecubes Support","announcementHeader":"UPDATE – Changes to Communication Channels","announcementMessage":"Dear Customer,\n\nWe want to inform you that, as part of our ongoing efforts to improve our support services and collaboration across Bruker, our support email address will change effective April 27, 2026.\n\nFrom that date onwards, please contact us using the email address corresponding to your region:\n\nAmericas\nCustomerSupport.BBIO.AMER@bruker.com\n\nEurope, India, the Middle East, and Africa\nCustomerSupport.BBIO.EIMEA@bruker.com\n\nAsia\nCustomerSupport.BBIO.APAC@bruker.com\n\n\nIf you have any questions related to application support, please feel free to contact us at applications.nmi@bruker.com.\n\nTo help us provide you with timely and efficient support, please remember to clearly identify your product line (Cubes), instrument (serial number), institution or organization and include all relevant information, such as your remote access solution and any supporting files.\n\nWe look forward to continuing to support you.\n\nKind regards,\nThe CUBES Team","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#007089","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cfac4bc4-6142-41cf-96b0-7e523495a99c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTI5MTk2ZS0xOWQ3LTQyODUtYTVjZS0zMWM3NzIzOTFhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmYWM0YmM0LTYxNDItNDFjZi05NmIwLTdlNTIzNDk1YTk5YyI6WyJyZWFkIl19LCJleHAiOjE3ODg4MDQ0NjQsIm5iZiI6MTc4ODgwMzg2NH0.Yybo5OfAgeEf2sEoq2Bk32Lv4zfEjP4RkbP5ERj5Nv4&client=c129196e-19d7-4285-a5ce-31c772391a0a&height=300&mode=fit","bannerMediaApiFileId":"cfac4bc4-6142-41cf-96b0-7e523495a99c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"support","projectId":10564,"serviceDeskId":7,"name":"Molecubes Support","description":"<p>Welcome! Here you can raise a Molecubes Support request.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"59","name":"Application Support","descriptionHtml":"","callToAction":"Application Support","introHtml":"<p>Unsure which protocol best fits your specific study requirements? Struggling with post-processing data or QC procedures? Pick this option and get your questions answered by our expert Applications Team</p>","icon":10791,"iconUrl":"https://molecubes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10791","groups":[12],"key":""},{"id":"55","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10834,"iconUrl":"https://molecubes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10834","groups":[12],"key":""},{"id":"52","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10831,"iconUrl":"https://molecubes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10831","groups":[12],"key":""},{"id":"53","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10833,"iconUrl":"https://molecubes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10833","groups":[12],"key":""},{"id":"51","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help troubleshooting? Don't know how to (re)configure your setup? Select this to request assistance from our specialized Technical Support Team</p>","icon":10835,"iconUrl":"https://molecubes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10835","groups":[12],"key":""},{"id":"50","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10832,"iconUrl":"https://molecubes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[59,51,52,53,55]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"UPDATE – Changes to Communication Channels","userLanguageMessageWiki":"<p>Dear Customer,</p>\n<p>We would like to inform you that, as part of our ongoing efforts to improve CUBES support services and collaboration across Bruker, our support email address will change effective April 27, 2026.</p>\n<p>From that date onwards, please contact us using the email address corresponding to your region:</p>\n<p>Americas<br> CustomerSupport.BBIO.AMER@bruker.com</p>\n<p>Europe, the Middle East, and Africa<br> CustomerSupport.BBIO.EIMEA@bruker.com</p>\n<p>Asia<br> CustomerSupport.BBIO.APAC@bruker.com</p>\n<p>We would appreciate it if you could share this information with all relevant members of your team.</p>\n<p>To help us provide you with timely and efficient support, please remember to clearly identify your product line (Cubes), instrument (serial number), institution or organization and include all relevant information, such as your remote access solution and any supporting files.</p>\n<p>We look forward to continuing to support you.</p>\n<p>Kind regards,<br> The CUBES Team</p>","defaultLanguageHeader":"UPDATE – Changes to Communication Channels","defaultLanguageMessage":"Dear Customer,\n\nWe would like to inform you that, as part of our ongoing efforts to improve CUBES support services and collaboration across Bruker, our support email address will change effective April 27, 2026.\n\nFrom that date onwards, please contact us using the email address corresponding to your region:\n\nAmericas\nCustomerSupport.BBIO.AMER@bruker.com\n\nEurope, the Middle East, and Africa\nCustomerSupport.BBIO.EIMEA@bruker.com\n\nAsia\nCustomerSupport.BBIO.APAC@bruker.com\n\nWe would appreciate it if you could share this information with all relevant members of your team.\n\nTo help us provide you with timely and efficient support, please remember to clearly identify your product line (Cubes), instrument (serial number), institution or organization and include all relevant information, such as your remote access solution and any supporting files.\n\nWe look forward to continuing to support you.\n\nKind regards,\nThe CUBES Team","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTI5MTk2ZS0xOWQ3LTQyODUtYTVjZS0zMWM3NzIzOTFhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNTc5NDM4MjU3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODg4MDUwNjQsIm5iZiI6MTc4ODgwMzg2NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.O9oKMNzLS6OtOLm8G94JN1-761AbVdyiXda1nRFb6Vg","targetCollection":"upload-user-collection-579438257","endpointUrl":"https://api.media.atlassian.com","clientId":"c129196e-19d7-4285-a5ce-31c772391a0a","tokenDurationInMins":20}},"reqCreate":{"id":59,"projectId":10564,"issueType":{"id":"10301","name":"Service Request"},"form":{"name":"Application Support","descriptionHtml":"","callToAction":"Application Support","intro":"<p>Unsure which protocol best fits your specific study requirements? Struggling with post-processing data or QC procedures? Pick this option and get your questions answered by our expert Applications Team</p>","instructions":"","icon":10791,"iconUrl":"https://molecubes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10791","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10509","fieldConfigId":"10906","label":"Affected processes","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10449","label":"Animal handling","selected":false,"children":[]},{"value":"10450","label":"Pre-scan workflow","selected":false,"children":[]},{"value":"10451","label":"Scan workflow","selected":false,"children":[]},{"value":"10452","label":"Reconstruction workflow","selected":false,"children":[]},{"value":"10453","label":"Post-processing","selected":false,"children":[]},{"value":"10454","label":"Data management","selected":false,"children":[]},{"value":"10455","label":"Quality Control","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10506","fieldConfigId":"10903","label":"Dataset path","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10508","fieldConfigId":"10905","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/59","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/59","calendarParams":{"firstDay":0,"date":"2026-09-07T19:57:44+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%d/%b/%y","dateTimeIfFormat":"%d/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTI5MTk2ZS0xOWQ3LTQyODUtYTVjZS0zMWM3NzIzOTFhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNTc5NDM4MjU3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODg4MDUwNjQsIm5iZiI6MTc4ODgwMzg2NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.O9oKMNzLS6OtOLm8G94JN1-761AbVdyiXda1nRFb6Vg","targetCollection":"upload-user-collection-579438257","endpointUrl":"https://api.media.atlassian.com","clientId":"c129196e-19d7-4285-a5ce-31c772391a0a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=molecubes","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"948991dbf44b28e80f2fe2224a058382f6892051_lout","baseUrl":"https://molecubes.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://molecubes.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c129196e-19d7-4285-a5ce-31c772391a0a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"efa165a1b0014ea98ef43e07154aabb4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://molecubes.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}